Overview
The main challenges of introducing automation into an enterprise are:
- Identifying areas where automation will help, not hinder
- Strategizing for long-term scalability
- Integrating with legacy digital systems
- Maintaining security and privacy obligations
Back-office functions are one of the primary areas that are ripe for automation in every business. This is because they are often:
- Repetitive
- Reliant on manual input
- Prone to bottlenecks
Automation clears these issues by completing data entry, making repetitive low-level decisions, and immediately escalating decisions when an issue arises. How does this help? It saves time, of course. But it also saves on human error, customer satisfaction, and money. One study suggests that human error in medical billing costs hospitals upwards of £68 billion every year.
Clockworx can help. Our solution is designed to bring legacy systems under one umbrella. Customized security controls ensure that every individual only sees the business areas they have clearance for. As for scaling up—the sky’s the limit.
Outcomes
Improved agility & productivity
Clockworx provides the support managers need to create a more agile workflow. Teams can act fast on new information and share knowledge more easily with wiki articles, news bulletins and other tools. Remote access facilitates collaboration from anywhere.
Faster, better-informed decisions
A Clockworx dashboard provides up-to-the-minute analytics and KPI monitoring. Combined with easy report generation, fast decisions have never been easier.
Information silo reduction
Clockworx’s entire functionality is based on bringing knowledge together departmentally, operationally, and technologically. Silos don’t stand a chance.
Knowledge retention
Clockworx optimizes knowledge sharing by centralizing information access. Security is assured through data quality standards, individualized conditional access, and audit logs
Shortening/eliminating delays
Reducing delays in product delivery is achieved by speeding up decision-making. Clockworx facilitates this with ongoing analysis that identifies workflow bottlenecks and by implementing automation that reduces error.
Improved exception management
The Clockworx dashboard provides comprehensive visibility for tracking activity status. To maximize exception management, Clockworx collaborates with internal and external systems.
Improved process visibility
The Clockworx dashboard provides comprehensive process oversight. Better transparency for all processes for all team members leads to better planning, ongoing process improvement, and clearer customer communications.
Streamlined A/R & A/P management
Effortlessly manage accounts receivable and payable, reducing errors and speeding up processing.
Improved customer satisfaction
Keep customers coming back with rapid responsiveness facilitated through Clockworx connections. Improved order tracking, sales workflow oversight, pricing clarity, and automated communications provide superior customer support from inquiry to delivery.
Revnue Generation Outcome
Successfully measuring workforce productivity
Effectively gauging workforce productivity with Clockworx efficiency analysis drives smarter recruitment and knowledge retention.
Capabilities
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Application Integration
Integrating existing business applications through automation allows for smoother workflows and data consolidation.
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Automation
Automate administrative decisions to free up resources for crucial operational decisions at a higher managerial level.
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Contact Management
Organize your contacts according to your business needs, on an individual, departmental or role basis.
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Document Management
Manage all the internal documentation from projects and tasks in one place.
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Global Search
Find exactly what you’re after no matter where it’s hiding, with a powerful Global Search.
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Help Desk, Ticketing and Support
Deliver faster support and focus resources on complex issues with help from automation.
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Knowledge Management
Capture, retain, find and share knowledge across your organization using centralized knowledge management.
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Productivity Management
Stay focused and get instant insight from a wide range of performance, search and automation capabilities.
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Reporting, Analytics and Tracking
Drive customer acquisition and profitability with outstanding centralized data processing capabilities for reporting, analytics and tracking insights.
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Risk Management
Mitigate risks and minimize loss with capabilities that connect people, processes and performance.
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Program Management
Move projects and programs forward no matter where the team is distributed with collaborative tools, centralized information, and automation aided decision-making.
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Sales and Marketing
Highly configurable analytics and automated marketing capabilities provide quality leads and improved sales.
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Consolidation
Consolidation gives the user contextual access to connect with documents related to user tasks.
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Team Communication and Collaboration
Everyone is singing off the same sheet when knowledgebase architecture underpins collaboration capabilities.
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Remote Accessibility
Connect, analyze, share, manage, perform, excel from anywhere with access to everything you need.
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Visibility Control & Data Protection
Role-based data controls keep everyone’s eyes on their own work. Central storage keeps it secure.
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Integration With Internal Systems
Centrally integrating apps, workflows, equipment, projects—everything—provides incomparable insight into key performance indicators.
Products
Permit | Obligation Management
Stay on top of complex contracts, regulations and community commitments. Renewal automation and centralized documentation make it easy to be organized. Be audit ready, and create robust compliance culture with Clockworx.
Workforce Management / Scheduling System
Automate HR tasks and employee performance management with Clockworx. Customizable, role-based access to data protects personal information at every stage.
Ticketing, Maintenance & Repair Management
Respond better and faster to maintenance needs with Clockworx. Interdepartmental issue tracking, automatic ticketing and escalations, and more features improve prioritization and accountability.
Order Processing System
Gain greater control across your business while letting go of repeat admin tasks with Clockworx Order processing system. Insight and automation unify organizational processes.
Revenue Optimization
Maximize growth potential with improved production and delivery communications. Keep customers happy with Clockworx automation throughout the sales lifecycle, from lead picking to bespoke product selection to faster issue resolution.
