Knowledge retention

Overview

CIO.com reports that effective knowledge transfer is one of the top information management issues in manufacturing.

Using knowledgebase software for storing unstructured data allows a business to organically grow a database from user knowledge instead of forcing relationships on the data from the outset. In this way, employees can share rich data, even if they aren’t sure how to categorize it:

• Product specs
• Client history
• Geographical information
• Models
• PDFs of handwritten notes
• Videos and photographs, and much more

As users contribute their knowledge to link the data to projects, clients, contracts, or departments, relationships between the data are created. Clockworx uses different tools to show these relationships, including:

• Wiki pages
• Extensive search
• Q&A module
• Audit logs

Accessing data is still subject to role-based permissions. Clockworx features the ability to limit access by role, project, process, department—it’s totally customizable and malleable. But fundamentally the knowledge is available to those who need it. The result is a workforce that can work collaboratively, and globally.