Improved exception management
Overview
Clockworx improves exception management by providing end-to-end customer relationship visibility.
- Real-time production updates
- Improved order tracking
- Support management
- Refunds and requests tracking
- Alerts and warnings configuration for account issues
Integrating with external applications, such as customs clearance and logistics and delivery also gives the Clockworx user better order tracking. That means clearer customer communications throughout the sales workflow.
According to Harvard Business Review, most customers are loyal to companies that get their problems solved quickly. Shortening resolution time by automating escalation is a key feature of Clockworx. Loop in managers higher in the chain as soon as exception criteria have been met. This means fast decisions and happier customers.
Challenges
Managing Automation Challenges & Digital Transformation
Overcome automation hesitancy by linking legacy software with Clockworx for streamlined processes.
Managing Resources
Place resources where they are needed and where they can give their best performance by identifying strengths and gaps with insight from Clockworx features.
Tracking Deadlines
Get oversight of all project phases, deadlines and team performance with project management capabilities on the Clockworx dashboard.
Managing Backlog of Orders
Link the assets, contract documentation, schedules, and other related info in Clockworx’s centralized wiki-powered database for easy access and automated renewals, maintenance, ordering and more.
Managing Obligation
The Clockworx toolkit brings obligation management under control to mitigate risks in breach for heavily regulated industries.
Managing Large Number Of Documents
Clockworx features help enterprises to automate forms, renewals, and decision escalations and to identify organic connections between documents for faster clarification.
Managing Supply Chain Instability
Clockworx inventory management and production and delivery controls help you keep your side of the supply chain stable.
Capabilities
Application Integration
Integrating existing business applications through automation allows for smoother workflows and data consolidation.
Automation
Automate administrative decisions to free up resources for crucial operational decisions at a higher managerial level.
Integration With Internal Systems
Centrally integrating apps, workflows, equipment, projects—everything—provides incomparable insight into key performance indicators.
Order Management
Automation in the order process adds speed and accuracy for smoother management and higher customer satisfaction.
Productivity Management
Stay focused and get instant insight from a wide range of performance, search and automation capabilities.
Reporting, Analytics and Tracking
Drive customer acquisition and profitability with outstanding centralized data processing capabilities for reporting, analytics and tracking insights.
