Ticketing, Maintenance & Repair Management
Overview
Clockworx efficiently manage issues and requests with complete visibility of progress.
- Centralize the visibility: Customizable dashboard that groups tickets per status, priority, time spent and more
- Secure self-service helpdesk portal: for internal and customers alike for ease of communication
- Auto ticket capabilities: Auto-ticket creation prefilled with information collected from devices
- Business tracking: Fast location, identification and map capabilities
- Workflow Automation: accelerating key processes with AI, collaboration and analytics
The Main Outcomes
Improved customer satisfaction
Keep customers coming back with rapid responsiveness facilitated through Clockworx connections. Improved order tracking, sales workflow oversight, pricing clarity, and automated communications provide superior customer support from inquiry to delivery.
Reliable automation frameworks
Establishing solid frameworks for automating documentation accelerates processes and procedures.
Faster, better-informed decisions
A Clockworx dashboard provides up-to-the-minute analytics and KPI monitoring. Combined with easy report generation, fast decisions have never been easier.
Improved exception management
The Clockworx dashboard provides comprehensive visibility for tracking activity status. To maximize exception management, Clockworx collaborates with internal and external systems.
Revenue Generation Outcomes
Discover new opportunities with existing customers
Good customer service is the number one factor in brand loyalty. Go beyond repeat business with Clockworx customer insights.
Successfully measure efficiency
Visualizing productivity and efficiency on the Clockworx dashboard gives instant insight for fast decisions, and time = money.
Link process performance to business outcomes
Get to grips with how directly every individual process affects business objectives when you connect the dots through Clockworx.
Challenges
Managing Workforce Shortage
Target new talent and hold on to experience with Clockworx’s knowledge-sharing capabilities and external integrations.
Managing Automation Challenges & Digital Transformation
Overcome automation hesitancy by linking legacy software with Clockworx for streamlined processes.
Managing Backlog of Orders
Link the assets, contract documentation, schedules, and other related info in Clockworx’s centralized wiki-powered database for easy access and automated renewals, maintenance, ordering and more.
Managing Decrease In Productivity
Bypass sluggish communications and tackle bottlenecks in productivity with immediate data and live performance insight on the Clockworx dashboard.
Managing Workforce Productivity
Implement the Clockworx dashboard to stay focused on the tasks that matter to each person in each department.
Tracking Deadlines
Get oversight of all project phases, deadlines and team performance with project management capabilities on the Clockworx dashboard.
Capabilities
Remote Accessibility
Connect, analyze, share, manage, perform, excel from anywhere with access to everything you need.
Automation
Automate administrative decisions to free up resources for crucial operational decisions at a higher managerial level.
Help Desk, Ticketing and Support
Deliver faster support and focus resources on complex issues with help from automation.
Global Search
Find exactly what you’re after no matter where it’s hiding, with a powerful Global Search.
Integration With Internal Systems
Centrally integrating apps, workflows, equipment, projects—everything—provides incomparable insight into key performance indicators.
Reporting, Analytics and Tracking
Drive customer acquisition and profitability with outstanding centralized data processing capabilities for reporting, analytics and tracking insights.
