Improved customer satisfaction
Overview
Customers love good service, and they will stick with a business that values them. In fact, 86% of shoppers will even spend more in return for a better experience. Two vital points make this possible:
- Getting things right the first time
- Correcting mistakes quickly
An efficient workflow and a transparent business process are a good start. But getting to know your customers closely is even better. Clockworx has a fleet of CRM tools to assist the whole customer experience, including customer behavior insights. Connecting sales history, maintenance contracts, product catalogues and more together means the sales team can be ready with the next product or renewal right when it’s needed.
When something isn’t quite right, automated ticketing, a chat function, and granular order tracking get the customer support train onto the track and keep it moving towards resolution. Dashboard process monitoring and automated warnings help boost process interaction when tasks are dependent on each other. This means issues can be avoided and problems resolved even faster.
Challenges
Managing Workforce Shortage
Target new talent and hold on to experience with Clockworx’s knowledge-sharing capabilities and external integrations.
Managing Backlog of Orders
Link the assets, contract documentation, schedules, and other related info in Clockworx’s centralized wiki-powered database for easy access and automated renewals, maintenance, ordering and more.
Managing Automation Challenges & Digital Transformation
Overcome automation hesitancy by linking legacy software with Clockworx for streamlined processes.
Managing Resources
Place resources where they are needed and where they can give their best performance by identifying strengths and gaps with insight from Clockworx features.
Tracking Deadlines
Get oversight of all project phases, deadlines and team performance with project management capabilities on the Clockworx dashboard.
Capabilities
Remote Accessibility
Connect, analyze, share, manage, perform, excel from anywhere with access to everything you need.
Automation
Automate administrative decisions to free up resources for crucial operational decisions at a higher managerial level.
Global Search
Find exactly what you’re after no matter where it’s hiding, with a powerful Global Search.
Help Desk, Ticketing and Support
Deliver faster support and focus resources on complex issues with help from automation.
Team Communication and Collaboration
Everyone is singing off the same sheet when knowledgebase architecture underpins collaboration capabilities.
Sales and Marketing
Highly configurable analytics and automated marketing capabilities provide quality leads and improved sales.
Reporting, Analytics and Tracking
Drive customer acquisition and profitability with outstanding centralized data processing capabilities for reporting, analytics and tracking insights.
