Ticketing, Maintenance & Repair Management

Ticketing, Maintenance & Repair Management

Overview

Clockworx efficiently manage issues and requests with complete visibility of progress. 

  • Centralize the visibility: Customizable dashboard that groups tickets per status, priority, time spent and more
  • Secure self-service helpdesk portal: for internal and customers alike for ease of communication
  • Auto ticket capabilities: Auto-ticket creation prefilled with information collected from devices
  • Business tracking: Fast location, identification and map capabilities
  • Workflow Automation: accelerating key processes with AI, collaboration and analytics

The Main Outcomes

Improved customer satisfaction

Improved customer satisfaction

Keep customers coming back with rapid responsiveness facilitated through Clockworx connections. Improved order tracking, sales workflow oversight, pricing clarity, and automated communications provide superior customer support from inquiry to delivery.

Reliable automation frameworks

Reliable automation frameworks

Establishing solid frameworks for automating documentation accelerates processes and procedures.

Faster, better-informed decisions

Faster, better-informed decisions

A Clockworx dashboard provides up-to-the-minute analytics and KPI monitoring. Combined with easy report generation, fast decisions have never been easier.

Improved exception management

Improved exception management

The Clockworx dashboard provides comprehensive visibility for tracking activity status. To maximize exception management, Clockworx collaborates with internal and external systems.

Challenges

Managing Backlog of Orders

Managing Backlog of Orders

Link the assets, contract documentation, schedules, and other related info in Clockworx’s centralized wiki-powered database for easy access and automated renewals, maintenance, ordering and more.

Managing Workforce Shortage

Managing Workforce Shortage

Target new talent and hold on to experience with Clockworx’s knowledge-sharing capabilities and external integrations.

Managing Workforce Productivity

Managing Workforce Productivity

Implement the Clockworx dashboard to stay focused on the tasks that matter to each person in each department.

Managing Decrease In Productivity

Managing Decrease In Productivity

Bypass sluggish communications and tackle bottlenecks in productivity with immediate data and live performance insight on the Clockworx dashboard.

Tracking Deadlines

Tracking Deadlines

Managing all the business deadlines in one place to improve team communication, cleanness of roles and delivery results

Managing Automation Challenges & Digital Transformation

Managing Automation Challenges & Digital Transformation

Overcome automation hesitancy by linking legacy software with Clockworx for streamlined processes.

Capabilities

Remote Accessibility

Remote Accessibility

Connect, analyze, share, manage, perform, excel from anywhere with access to everything you need.

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Automation

Automation

Automate administrative decisions to free up resources for crucial operational decisions at a higher managerial level.

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Help Desk, Ticketing and Support

Help Desk, Ticketing and Support

Deliver faster support and focus resources on complex issues with help from automation.

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Global Search

Global Search

Find exactly what you’re after no matter where it’s hiding, with a powerful Global Search.

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Integration With Internal Systems

Integration With Internal Systems

Connecting the disconnected. Easily connecting with existing internal systems without the need to rip and replace

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Reporting,  Analytics and Tracking

Reporting, Analytics and Tracking

Drive customer acquisition and profitability with outstanding centralized data processing capabilities for reporting, analytics and tracking insights.

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Changing the business system paradigm

What does Clockworx do?
Clockworx is a no rip and replace solution that integrates with your existing infrastructure and applications and is perfect for multi-stage and multi-activity processes. As a highly adaptive solution, Clockworx can be deployed rapidly and with minimal changes to existing processes whilst also offering build in project management tools and 

workflow simplification tools. 

Clockworx connects the disconnected by providing high level work flows that automate tasks that include more than one application. According to IDC, 80% of business leaders agree that they have problems as a result of applications and systems "not talking to each other". By connecting applications that don’t communicate with each other, Clockworx protects and extends your existing investments. 

Clockworx protects your investments by binding existing applications and systems together to create cohesive workflows. We do this by enabling data to be extracted and also fed back into legacy systems. We extend your investments by augmenting them with business analytics, escalation capabilities, robotic process automation, and project management tools.

Orchestration is a highly sophisticated alternative to siloed applications on the one hand and underwhelming and expensive all-in-one solutions on the other.

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    Connects the Disconnected


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