We conducted requirements capture meetings with the client and returned business process models and workflow maps to reflect their aspirations. We identified that the client already had a lot of good software applications in place, and we integrated them through a bespoke version of Clockworx early on in the process to facilitate a phased delivery of the final system. We were able to fill CRM and quotations generation needs in the software provision by using capabilities within the Clockworx platform. The final system spans the entire sale process, from pre-sale and quotation to deployment and post-sale servicing. We used existing APIs, synchronization tools, and external automation to make order prioritisation more straightforward, to escalate decisions, and to notify team members of changes to orders. We made use of Clockworx’s multi-lingual functionality to give an international workforce added advantages. By bringing all data onto one dashboard, we created a centralized hub for information where “one truth” can be readily accessed by everyone from multiple devices and channels at any time, including the financial data needed by the owner.